- We only ship within New Zealand.
- The SHIPPING COST referred to is the cost of postage and other related transportation costs to get the package/consignment from Shipping carrier to end customer.
- HANDLING FEES refers to the total cost of labour incurred to collect the inventory of goods, packing such goods into a suitable box or any other suitable container, using of suitable packing material, generating a shipping label, loading the goods onto a suitable vehicle – e.g., truck, and any other costs that the shipper may have to incur either in the warehouse or in transit.
- Fragile & bulk goods may incur extra shipping charges. Our Marketing team will contact you in this event.
- Allow time for processing and handling of the order which can take 3 – 4 business/workdays. (Take note that this excludes all weekends and NZ Public Holidays).
- It is advised, if you are placing an order during the holiday season or approaching a holiday season, you should take the holidays into consideration and place/confirm your order accommodating such holidays. Most often the shipping times are longer during these days.
- We ship through N.Z. courier and Pass the Parcel Network.
- No orders for delivery will be undertaken if the consignee address has only a P.O. Box number.
- Please check your address on (to see if an addressis considered rural) https://www.addresscheck.co.nz/
- Deliveries to addresses in rural areas may incur Extra Shipping Costs and also may take a longer duration.
- All parcels will be delivered with “NONE SIGNATURE” label, but with tracking number.
- The Shipping cost will vary depending on the weight, volume of the consignment. The costs may also depend on the nature of the goods – i.e. fragile goods, clay pots and also on the consignee destination.
- We will do our best to satisfy our customer with regard to quality and service. However, your written or verbal instructions requesting the delivery by a given date/time or stating that the “delivery must be done ASAP…….” will not be a guarantee of delivery by your required timeline.
- All cancellations or order changes must be done via e-mail nz@gmail.com or by phone 0212939028 as early as possible. It is to be strictly noted that no order changes or cancellations will be entertained after the goods are despatched. (Most orders will be despatched the day following IF, not Public Holiday or a weekend.)
Terms and Conditions
Shipping
Editing Orders
- If you wish to add onto a already placed order or make changes to an already placed order, we advise you to do so as early as possible via email to nz@gmail.com . However, it is to be noted that additional shipping costs may apply.
- Our advice is, if you yet wish to change or add onto an already placed order, that you do so, within 24 hours of placing the original order.
- If, however the goods have been already delivered to the shipping/delivery company, regretfully we will not be able to do any additions or changes to your order
- If you yet wish to add items anew or make changes to the already placed order, please take note that additional shipping/delivery charges will apply.
Tracking Numbers
- Please make sure that you enter the correct Shipping address before you submit your order. Take note that NZ courier and Pass the Parcel charge NZ $ 10 for address change. If an error has occurred due to your oversight, the resulting charge will be to your account. It is possible that such wrong addresses given, will result in a delayed delivery. We. Lakmade NZ will not take the responsibility for such a delay.
- If you have placed a confirmed order you will receive an order number from Lakmade. On your order being shipped, you will receive a Shipping/Tracking number from Lakmade to your mobile phone via “What’s App”or “Viber”.
- If your package/consignment has been sent through NZ courier, please visit https://www.nzcouriers.co.nz/track_and_trace.html and enter your tracking number for your details.
- If your package/consignment has been sent through Pass the Parcel, please visit https://www.passtheparcel.co.nz/Pass/Track and enter your trading number for details.
Return Policy
- We are not responsible for your preference of taste on any product since preference varies.
- Any item found damaged on receipt, must be reported to Lakmade N.Z. within 48 hours of receipt of the goods/consignment. Lakmade will either make arrangements to exchange or refund the cost of the damaged or defective /items. However, this will not apply to items made of clay or other fragile item found damaged.
- Lakmade N.Z. liability will cease in seven (7) days from the date of shipment/despatch.
- Opened food containers will not be considered for refund.
- All customers are advised to be very precise and accurate when describing the items being ordered, especially when the item in question could have similar sounding other items – E.g., Red Raw Rice & White Raw Rice.
- While Lakmade N.Z. will do the utmost to despatch to all its customers goods worth the money paid for them, if, however by oversight you receive any item that is damaged, defective or date expired you may return such items within seven (7 ) days for exchange, depending on their availability.
- You may return unopened or un-used goods within seven (7) days for a refund. However, the re-shipment cost will have to be borne by the customer. Please take note, that all the above stated conditions will also apply.
- It will take up to 15 days to process a refund and credit same to your account.
- If you have any queries regarding the return of goods, you may please contact lakmade.nz@gmail.com or Phone 0212939028.
Privacy Policy
We respect your privacy. We will not sell your information to anyone. The information you provide us will only be used to communicate the status of your order. We may also send you information of promotional offers at our online store in the future. Requests for such promotional correspondence to cease from Lakmade will be respected and acted upon immediately.